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Frequently Asked Questions

  • When is Poolside open?
    Our Albany store is everyday of the week. During the Summer we are open 8.30pm – 5.00pm Monday – Friday and 8.30pm - 4.30pm Saturday and Sunday. During the Winter Season we are open 9.00pm – 5.00pm Monday – Friday and 9.00pm - 4.00pm Saturday and Sunday.
  • Where is Poolside based?
    We are based in Albany. Our store is found at 1 Cowley Place, Albany, just off Tawa Drive.
  • Is Poolside open on public holiday?
    Our store is not open on official Stat Days in Auckland but our team are here to help you leading up to the holiday!
  • What services do Poolside offer?
    We offer a variety of services which include: Media Changes Pool Repairs Pump and Filter Replacements Chlorinator Repairs Heat Pump Installation Solar Heating Repair and Installation Leak Detection and Repair Liner Repair Spa Pool Repair Pool WOF for New Home Buyers Quotes for New Installation Cleaning and Maintenance of your Pool
  • Does Poolside sell Pool Chemicals?
    We sell a range of chemicals designed to ensure your pool is looking sparkly and clean, this includes: Chlorine – In Liquid, Granular and Tablet form Alkalinity Increaser pH Increaser pH Reducer Hardness Increaser Stabiliser – Sunblock for your Chlorine Algaecide Phosphate remover Pool Acid Clarifier And more!
  • Does Poolside sell Spa Chemicals?
    We sell a range of chemicals designed to ensure your spa is looking sparkly and clean, this includes: Steriliser – In Liquid, Granular and Tablet form Alkalinity Increaser pH Increaser pH Reducer Hardness Increaser Stabiliser – (Sunblock for your Chlorine) Algaecide Phosphate remover Pool Acid Clarifier And more!
  • Does Poolside sell Pool equipment?
    We have a range of pool equipment available, this includes: Vacuum Heads Pool Brushes Leaf Rakes Vacuum polls Filters Tablet dispenser Thermometers Skimmer baskets Skimmer socks Robot Vacuums And more!
  • Does Poolside sell Spa equipment?
    We have a range of spa equipment available, this includes: Spa Pillows Spa Bar/Tables Brushes Vacuums Thermometer Filters And more!
  • Does Poolside sell pool stairs or ladders?
    Unfortunately no, we do not have pool ladders in store but we are happy to order these in for you.
  • Can Poolside test my pool water?
    Absolutely! Take a 500mL sample of water from your pool, ensuring you are elbow deep when collecting and near your skimmer. Once you bring in your sample into our store, the amazing Poolside team can test your water and find out what your pool may be missing to make sure its picture perfect for you and your family! Our one-page report gives you a breakdown of your pool chemical levels and the exact amounts of chemicals you need to add in. The Poolside Team are here to help and will talk through with you the outcome of the report.
  • Can Poolside test my spa water?
    Absolutely! Take a 500mL sample of water from your spa, ensuring you are elbow deep when collecting and near your skimmer. Once you bring in your sample into our store, the amazing Poolside team can test your water and find out what your spa may be missing to make sure its picture perfect for you and your family! Our one-page report gives you a breakdown of your pool chemical levels and the exact amounts of chemicals you need to add in. The Poolside Team are here to help and will talk through with you the outcome of the report.
  • I have a broken part for my pool, can you help me replace it?
    Absolutely! If you come in store with the part or send us an email at poolsidenorthshore@gmail.com including pictures and as much information about the part that you have, the team can order this in without delay.
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